Tenant Handbook

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  1. About
    1. Welcome
    2. Owner, Manager and Leasing Agent
  2. Commuting Information
    1. Driving Directions
    2. Waltham & Alewife Shuttles
  3. Building Management
    1. Bay Colony Property Management Office
    2. Important Phone Numbers
    3. Rent Payments
    4. Holidays
    5. Lost and Found
  4. Building Services
    1. Base Building Services
    2. Special Services
    3. Building Service Requests
    4. Fitness Center
    5. HVAC Systems
    6. Recycling
    7. Office Keys
    8. Customer Communication Contacts
    9. Rita's Cafe and Catering
    10. TV/Communication Services
  5. Policies and Procedures
    1. Miscellaneous Policies
    2. Customer Alterations
    3. Smoking
    4. Deliveries
    5. Housekeeping and Material Storage
    6. Moving Procedures
    7. Parking at Bay Colony
  6. Customer Solutions
    1. Overview
    2. Cleaning Services
    3. Repairs and Maintenance
    4. Security and Life Safety
    5. Space Improvements
    6. Green Services
  7. Green Operations
    1. Mission Statement
    2. Recycle
    3. Additional Recycling
    4. Green Services
    5. Resource Conservation

Miscellaneous Policies

Animals
No animals are allowed in Bay Colony Buildings, with the exception of animals in the company of, and trained to assist, physically challenged persons.

Bicycles
Bicycles are not permitted within the office buildings at Bay Colony.  Please use the bicycle racks that are located within the garages at each building. Fastening bicycles to railing or any fixed structures other than the assigned bicycle racks is not permitted.

Common Areas Housekeeping
All common area lobbies, freight bays, stairwells, and corridors must remain clear and free of debris at all times.  Storage of furniture, boxes, or equipment in these areas is strictly prohibited.  Any items found in these areas will be treated as abandoned and will be removed by Bay Colony Management at the customer's cost.

Catered Events at Bay Colony
Catering for all events and company functions that take place in common areas will need to be coordinated through the on site cafe provider - Rita's Cafe. Rita’s catering can coordinate event catering in the conference center by emailing Tanya Commins at tcommins@ritascatering.com or at 781-373-1777.

Holiday Décor
All decorations must be made from artificial flame resistant materials. Decorations of a natural evergreen variety or other natural decoration (i.e. laurel, holly, wreaths, etc.) are prohibited.  Decorations may be used in open areas only and are prohibited from tenant entries visible from common hallways.

Halogen Torchiere Lights, Space Heaters, Personal Coffee Makers, Candles
Use of halogen torchiere lights, space heaters, personal coffee makers, candles or other sources of high heat or open flame are prohibited at Bay Colony. .

Photography, Video Filming
All activities in the common areas of Bay Colony involving photography, video taping, or filming for media or commercial purposes requires the approval of Bay Colony Management. 

Temporary Signage
All temporary signage for special events (e.g. welcome signs for clients, directional signs for meetings) that customers would like displayed in the main lobby or in a shared corridor must be preapproved by the Boston Properties’ management office.  A digital file or picture of the sign as well as the dates the sign will be in place will need to be provided before approval can be granted.  All signs must be professionally created.  Please contact the Management Office at 781-906-0550 at least 24 hours in advance to obtain approval.