Tenant Handbook

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  1. About
    1. Welcome
    2. Owner, Manager and Leasing Agent
  2. Commuting Information
    1. Driving Directions
    2. Waltham & Alewife Shuttles
  3. Building Management
    1. Bay Colony Property Management Office
    2. Important Phone Numbers
    3. Rent Payments
    4. Holidays
    5. Lost and Found
  4. Building Services
    1. Base Building Services
    2. Special Services
    3. Building Service Requests
    4. Fitness Center
    5. HVAC Systems
    6. Recycling
    7. Office Keys
    8. Customer Communication Contacts
    9. Rita's Cafe and Catering
    10. TV/Communication Services
  5. Policies and Procedures
    1. Miscellaneous Policies
    2. Customer Alterations
    3. Smoking
    4. Deliveries
    5. Housekeeping and Material Storage
    6. Moving Procedures
    7. Parking at Bay Colony
  6. Customer Solutions
    1. Overview
    2. Cleaning Services
    3. Repairs and Maintenance
    4. Security and Life Safety
    5. Space Improvements
    6. Green Services
  7. Green Operations
    1. Mission Statement
    2. Recycle
    3. Additional Recycling
    4. Green Services
    5. Resource Conservation

Base Building Services

Janitorial

Professional janitorial services are performed within the building’s common areas throughout the business day, as well as within your office space from 6:00 pm – 11:00 pm Monday through Friday (recognized federal holidays excepted).  The cleaning staff responds to the changing requirements of the buildings, as well as to specific customer service needs throughout each day.  Nightly janitorial services provided for in your lease include: emptying wastebaskets and recycle bins, vacuuming, and cleaning bathrooms.  The office area, including furniture, tops of files, and windowsills, are dusted weekly.  Cleaning specifications are included in your lease agreement.

To help ensure that janitorial services are satisfactorily completed, please note the following:

  • Any item to be disposed of that is not in a recognizable trash container should be clearly marked "TRASH".   
  • Single stream recycling container is provided at each employee’s desk.  Recyclable items include corrugated cardboard, aluminum products, plastic bottles, glass bottles, steel cans and empty aerosol cans.
  • All waste and trash must be disposed of in accordance with applicable government regulations. 
  • Be aware that the disposal of plastic products, tea bags, cooking fats or oils, food scraps or cooking residue, petroleum products or paint products of any type in sinks or toilets could cause a shutdown of the plumbing systems serving your location and other customer spaces in the building.

 

Maintenance

Professional building maintenance and repair services are performed in the building’s common areas throughout the business day.  Precautions are taken to minimize excessive noise or disruptions to your business operations.  Maintenance services are also available to customers for an additional charge.