Tenant Handbook

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  1. About
    1. Welcome
    2. Owner, Manager and Leasing Agent
  2. Commuting Information
    1. Driving Directions
    2. Waltham & Alewife Shuttles
  3. Building Management
    1. Bay Colony Property Management Office
    2. Important Phone Numbers
    3. Rent Payments
    4. Holidays
    5. Lost and Found
  4. Building Services
    1. Base Building Services
    2. Special Services
    3. Building Service Requests
    4. Fitness Center
    5. HVAC Systems
    6. Recycling
    7. Office Keys
    8. Customer Communication Contacts
    9. Rita's Cafe and Catering
    10. TV/Communication Services
  5. Policies and Procedures
    1. Miscellaneous Policies
    2. Customer Alterations
    3. Smoking
    4. Deliveries
    5. Housekeeping and Material Storage
    6. Moving Procedures
    7. Parking at Bay Colony
  6. Customer Solutions
    1. Overview
    2. Cleaning Services
    3. Repairs and Maintenance
    4. Security and Life Safety
    5. Space Improvements
    6. Green Services
  7. Green Operations
    1. Mission Statement
    2. Recycle
    3. Additional Recycling
    4. Green Services
    5. Resource Conservation

HVAC Systems

Heating, ventilation and air-conditioning (HVAC) services are provided from 7:00 am to 6:00 pm, Monday through Friday, legal holidays excepted, and from 9:00 am to 1:00 pm on Saturdays by request only.  Should the temperature in your space change abruptly or reach an uncomfortable level, please submit a request for temperature adjustment via the Tenant Services page.  

The HVAC equipment requires special maintenance to assure its continued problem-free role. Boston Properties provides an on-going preventative maintenance program designed to maximize the energy efficiency of the system.  Such maintenance requires periodic visits through your space; all visits will be coordinated with the designated building contact to minimize disruption to your business.

HVAC services for non-business hours are available upon request and at an additional charge. Requests for after-hours HVAC should be submitted via the Tenant Services page by 3 pm of the business day requiring the extra usage (or the previous day if such services are required on Saturday, Sunday, or holidays).