Customer Handbook

Office Keys

Bay Colony implements an in-house master key system.  Customers are furnished with two keys per cylinder upon occupancy.  Additional keys are available at a modest charge.  To request additional keys for your suite:

• Submit a request via the Tenant Services page.
• The request should specify the key number, location, and area identification/suite number.

• About
  • Welcome
  • Owner, Manager and Leasing Agent
• Commuting Information
  • Driving Directions
  • Waltham and Alewife Shuttles
• Building Management
  • Bay Colony Property Management Office
  • Important Phone Numbers
  • Rent Payments
  • Holidays
  • Lost and Found
• Building Services
  • Base Building Services
  • Special Services
  • Building Service Requests
  • Fitness Center
  • HVAC Systems
  • Recycling
  • Office Keys
  • Customer Communication Contacts
  • Sebastians Cafe
  • TV and Communication Services at Bay Colony
• Policies and Procedures
  • Miscellaneous Policies
  • Customer Alterations
  • Smoking
  • Deliveries
  • Housekeeping and Material Storage
  • Moving Procedures
• Customer Solutions
  • Overview
  • Cleaning Services
  • Repairs and Maintenance
  • Security and Life Safety
  • Space Improvements
  • Green Services
• Green Operations
  • Mission Statement
  • Recycle
  • Additional Recycling
  • Green Services
  • Resource Conservation