Customer Handbook

Welcome

Welcome to Bay Colony.  We are pleased that you have made the decision to locate your offices here.  This Tenant Guide has been designed to provide you and your employees with general information, procedures, and policies which will assist you in operating your business at Bay Colony.

• About
  • Welcome
  • Owner, Manager and Leasing Agent
• Commuting Information
  • Driving Directions
  • Waltham and Alewife Shuttles
• Building Management
  • Bay Colony Property Management Office
  • Important Phone Numbers
  • Rent Payments
  • Holidays
  • Lost and Found
• Building Services
  • Base Building Services
  • Special Services
  • Building Service Requests
  • Fitness Center
  • HVAC Systems
  • Recycling
  • Office Keys
  • Customer Communication Contacts
  • Sebastians Cafe
  • TV and Communication Services at Bay Colony
• Policies and Procedures
  • Miscellaneous Policies
  • Customer Alterations
  • Smoking
  • Deliveries
  • Housekeeping and Material Storage
  • Moving Procedures
• Customer Solutions
  • Overview
  • Cleaning Services
  • Repairs and Maintenance
  • Security and Life Safety
  • Space Improvements
  • Green Services
• Green Operations
  • Mission Statement
  • Recycle
  • Additional Recycling
  • Green Services
  • Resource Conservation